Terms and Policies

Política de privacidad

Last updated: March 7, 2026

ETZ & Co. manages this store and this website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). ETZ & Co. uses Shopify technology to enable us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

We may collect or process the following categories of personal information — including inferences derived from such information — depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmations, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including the information you provide in your communications with us, such as when submitting a customer service request.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about your interaction with the Services, such as how and when you access or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.

  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services.
We use your personal information to provide the Services to you, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and advertising.
We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements about products or services on the Services or on other websites, including based on items you previously purchased, added to your cart, or other activities on the Services.

Security and fraud prevention.
We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act against possible fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other access information with anyone.

Communicating with you.
We use your personal information to provide customer service, respond to your requests, deliver services effectively, and maintain our business relationship with you.

Legal reasons.
We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for personalized advertising and marketing purposes based on your online activity across different businesses and websites.

  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through the use of social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency process, to comply with legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

Additionally, to help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and insights derived from your interactions with our store, other merchants, and the Shopify platform. To provide these features, Shopify may use personal information collected about your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of that information for these purposes.

For more information about how Shopify uses your personal information and about the rights you may have, you can review Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained on them. Information you provide in public or semi-public areas — including information shared on third-party social media platforms — may also be visible to other users of the Services and those third-party platforms without limitation regarding its use by us or by third parties. The inclusion of such links does not, by itself, imply endorsement of the content on those platforms or their owners or operators, unless explicitly stated within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors under the age defined by applicable law in their jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right of access. You may have the right to request access to the personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete personal information we hold about you.

  • Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.

  • Right to data portability. You may have the right to receive a copy of your personal information and request that we transfer it to a third party in certain circumstances.

Managing communication preferences.
We may send you promotional emails, and you may opt out at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You may exercise these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and the rights you may have — including those related to data processed by Shopify — please visit:
https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. Under applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request, we will require proof that the representative has been authorized to act on your behalf and may require you to verify your identity directly with us. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision or file a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last updated” date, and provide notice of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us at , email us at hello@etzando.com, or contact us at: Lagunilla, Lagunilla, CR-H, 40101, CR

Refund policy

LIMITED WARRANTY CERTIFICATE AGAINST MANUFACTURING DEFECTS

The warranty provided by ETZ & Co. covers manufacturing defects starting from the date of confirmed receipt and for a period of six months. All delivered products are intended for commercial or residential use. ETZ & Co. reserves the right to replace or repair the damaged part, exchange the product, or refund the money, as applicable.
This warranty does not cover transportation costs incurred when making a claim at ETZ & Co.'s workshops. The warranty applies under normal use conditions of the furniture and does not cover damage caused by improper or excessive use, intentional damage, negligence by the customer, transportation-related damages, or lack of maintenance.
ETZ & Co. reserves the right to request prior information before granting a furniture warranty claim. Invoices or warranties are non-transferable to second or third parties. ETZ & Co. reserves the right to deny warranty coverage for products with stains, dirt, or moisture buildup. For health and safety reasons, ETZ & Co. may refuse to inspect a product that is excessively dirty or in unsanitary conditions.

 

Warranty Response Time

Warranty requests may be submitted by the client at any time within the valid warranty period. ETZ & Co. will evaluate and address each claim according to our internal workflow and service schedule. While we are committed to providing support, the company is not obligated to offer immediate responses or same-day service. All warranty evaluations, repairs, or replacements will be managed based on our operational capacity and production calendar.

 

Perception of Esthetics Warranty

ETZ & Co. is not responsible for claims based on the client's subjective perception of comfort, aesthetics, or proportions. Factors such as the firmness of seats, the shape of designs, or proportions of products that do not meet the personal preferences of the  client are considered matters of personal taste and are not covered by the warranty. Natural variations in materials — including wood grain, color tone, texture, and
pattern — are inherent to the nature of the product and shall not be considered defects or grounds for complaint. The client agrees that dissatisfaction based on these factors does not constitute grounds for product returns or modifications at the company’s expense.

 

This warranty does not cover conditions or damages resulting from the following circumstances:


● Improper maintenance.
● Any unauthorized repair, modification, alteration, or adjustment by ETZ & Co.
● Misuse, abuse, accidents, or irrational use.
● Damage caused by improper handling of furniture. Furniture should not be dragged or pushed, as this may loosen parts of the base.
● Broken light bulbs.
● The cost of transporting the furniture to the service facility.
● Consequential or incidental damages suffered by any person as a result of this warranty's failure.
● Changes in the softness of foam in cushions, backrests, and seats.
● All foams will soften with normal use. This is considered a natural characteristic of the raw material and not a manufacturing defect.
● Improper furniture handling, incorrect cleaning, abuse, negligence, or the application of chemicals, treatments, detergents, or conditioners.
● Damage caused by sunlight exposure to indoor furniture.
● Damage caused by corrosive materials, acids, solvents, liquids, dyes, paints, or bodily fluids.
● Changes in the wood's tone, loss of shine, or wear due to use or sun exposure.

 

● Fabric discoloration.
● All types of fabrics: There is no guarantee that fabric orders or replacements will match the original purchase.
● Unauthorized or incorrect use of chemical treatments or protectors by the buyer without prior approval from ETZ & Co.
● Damage caused by natural disasters, climate conditions such as extreme humidity, excessive moisture, or sun exposure (for indoor pieces).
● If the product is replaced or repaired, the warranty period remains based on the original delivery date.
● The warranty does not cover any damage caused by living organisms affecting the product after delivery (including but not limited to mold, insects, rodents, pets, etc.).
● Natural variations in materials (wood grain, leather texture, marble veining) are not considered
defects.
● Natural wood movement, expansion, or contraction due to humidity changes is not covered.

Términos del servicio

1. Product Nature & Custom Craftsmanship

All ETZ & Co. furniture is produced using artisanal methods and high-quality natural materials. Products may include customization options such as wood species, dimensions, or finishes as available on the website.Any specifications selected by the CLIENT at checkout will form part of the order. ETZ & Co. is not responsible for incorrect selections made by the CLIENT.

2. Natural Variations in Wood & Materials

Because wood is a natural raw material, variations in tone, grain, texture, and pattern are expected and not considered defects.The CLIENT acknowledges that:

  • Samples or photos are representative only, not identical replicas.
  • Wood may include natural imperfections or filled areas; color differences resulting from filling or finishing are part of the material’s character.
  • Marble, natural stone, rattan, fabrics, and leathers may vary in shade or pattern.

These natural characteristics do not qualify as grounds for return, replacement, or warranty claims.

 

3. Lead Times & Production Schedule

Lead times are specified for each product on the website. These timelines are estimates and may be affected by:

  • raw material availability
  • production volume
  • logistics delays
  • operational scheduling

ETZ & Co. will notify the CLIENT of significant delays, but such delays do not constitute grounds for cancellation or compensation.

 

4. Payment Terms

Full payment is required at checkout.
Orders will not enter production until payment has been successfully processed.

In the event of payment failure or chargeback, the order may be automatically canceled.

5. Changes & Modifications After Purchase

Once the order is confirmed, any changes to wood species, dimensions, color, or product configuration must be requested in writing and are subject to:

  • approval by ETZ & Co.

  • additional costs

  • extended lead times

ETZ & Co. reserves the right to decline modifications that compromise design integrity or are no longer feasible within production.

Shipping & Pickup Information

By default, all orders are considered workshop pickup at no additional cost. If the CLIENT requires delivery, shipping quotes vary depending on the number of items and the destination. Because of this, delivery fees are not calculated at checkout.

Clients who wish to arrange delivery must contact us directly via WhatsApp to receive a personalized shipping quote and coordinate transportation.

6.1 Shipping with Third-Party Carriers

When products ship through third-party carriers:

  • ETZ & Co. ensures the product leaves the workshop in perfect condition and properly packaged.

  • Liability for damages transfers to the CLIENT once the product is handed over to the carrier.

  • The CLIENT is responsible for inspecting the product upon delivery and reporting any transport-related issues directly to the carrier.

ETZ & Co. may provide support documents if needed for claims but is not responsible for carrier negligence.

7. Outdoor Furniture & Weather Exposure

The CLIENT acknowledges that outdoor furniture in tropical or coastal climates requires high maintenance due to intense environmental exposure.

ETZ & Co. is not responsible for damage caused by:

  • sun, UV rays

  • humidity, rain, salt air

  • mold or moisture accumulation

  • temperature fluctuations

All outdoor seating includes fast-dry foam, but fabrics will get wet and must be cared for accordingly.

ETZ & Co. does not guarantee 100% waterproof fabrics. Fabric specifications (e.g., water resistance percentage, UV rating) are provided for CLIENT approval before purchase.

8. Order Cancellations

If the CLIENT wishes to request a cancellation, they must contact ETZ & Co. directly through the company’s official WhatsApp.

Refund eligibility will depend on the project’s stage of production. ETZ & Co. will review the status and determine whether a partial refund is possible based on the work and materials already committed. If the company concludes that a refund cannot be issued due to the project’s progress or customization level, the CLIENT acknowledges and accepts this decision.

Custom-made orders remain final sale, and refunds are not guaranteed once production has begun.

9.  Limitation of Liability

ETZ & Co. is not responsible for:

  • damages caused during shipment, whether managed by the CLIENT or a third-party carrier

  • damage caused by third-party installers, handlers, movers, cleaners, or contractors

  • accidents, improper use, negligence, or force majeure events

  • any condition or incident occurring after the product has been delivered in good condition

Once the product has been delivered in proper condition, full responsibility for its handling, maintenance, and use transfers to the CLIENT.

Additionally, ETZ & Co. shall not be held liable for any damages, injuries, or losses caused to third parties resulting from the misuse, mishandling, improper installation, lack of maintenance, or unexpected failure of any product after delivery. The CLIENT assumes full responsibility for ensuring that the product is used safely and appropriately within their space.

10. Use of Images for Marketing

ETZ & Co. reserves the right to photograph or film its products for marketing use, including website listings, social media, and advertising. No personal spaces or CLIENT identity will be disclosed without consent.

13. Intellectual Property & Image Rights

All products displayed on our website have been exclusively developed by ETZ & Co. Their designs, dimensions, concepts, names, descriptions, and aesthetic identity are proprietary creations of the company. ETZ & Co. retains full rights to reproduce, modify, and manufacture these products at its discretion.

All photographs, videos, renders, and visual materials shown on the website or provided to clients—whether taken during production, after completion, or in any related context—are the exclusive property of ETZ & Co. These visual assets are considered private intellectual property and may not be copied, reproduced, altered, distributed, or used for any commercial purpose without prior written authorization.

ETZ & Co. reserves the right to photograph and film any product throughout the production process, during quality control, and after final completion. These images may be used for marketing, portfolio development, internal documentation, social media, or any other brand-related purpose. No personal or identifying information of clients or private spaces will be disclosed without consent.

14.  Acceptance of Terms

By purchasing through ETZ & Co.’s Shopify store, the CLIENT acknowledges and agrees to all Terms of Service stated above.

Política de envío

Shipping & Pickup Information

By default, all orders are considered workshop pickup at no additional cost. If the CLIENT requires delivery, shipping quotes vary depending on the number of items and the destination. Because of this, delivery fees are not calculated at checkout.Clients who wish to arrange delivery must contact us directly via WhatsApp to receive a personalized shipping quote and coordinate transportation.

Información de contacto

hello@etzandco.com and etzandcofs@gmail.com

Whatsapp +(506)83011833