Privacy policy

Last updated: March 7, 2026

ETZ & Co. manages this store and this website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). ETZ & Co. uses Shopify technology to enable us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.

We may collect or process the following categories of personal information — including inferences derived from such information — depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmations, and other payment-related information.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Communications with us, including the information you provide in your communications with us, such as when submitting a customer service request.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about your interaction with the Services, such as how and when you access or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.
  • From partners or other third parties.
  • How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services.
We use your personal information to provide the Services to you, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and advertising.
We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements about products or services on the Services or on other websites, including based on items you previously purchased, added to your cart, or other activities on the Services.

Security and fraud prevention.
We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act against possible fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other access information with anyone.

Communicating with you.
We use your personal information to provide customer service, respond to your requests, deliver services effectively, and maintain our business relationship with you.

Legal reasons.
We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for personalized advertising and marketing purposes based on your online activity across different businesses and websites.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through the use of social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency process, to comply with legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

Additionally, to help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and insights derived from your interactions with our store, other merchants, and the Shopify platform. To provide these features, Shopify may use personal information collected about your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of that information for these purposes.

For more information about how Shopify uses your personal information and about the rights you may have, you can review Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information contained on them. Information you provide in public or semi-public areas — including information shared on third-party social media platforms — may also be visible to other users of the Services and those third-party platforms without limitation regarding its use by us or by third parties. The inclusion of such links does not, by itself, imply endorsement of the content on those platforms or their owners or operators, unless explicitly stated within the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors under the age defined by applicable law in their jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right of access. You may have the right to request access to the personal information we hold about you.
  • Right to deletion. You may have the right to request that we delete personal information we hold about you.
  • Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of your personal information and request that we transfer it to a third party in certain circumstances.

Managing communication preferences.
We may send you promotional emails, and you may opt out at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You may exercise these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and the rights you may have — including those related to data processed by Shopify — please visit:
https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. Under applicable law, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request, we will require proof that the representative has been authorized to act on your behalf and may require you to verify your identity directly with us. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision or file a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last updated” date, and provide notice of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us at , email us at hello@etzando.com, or contact us at: Lagunilla, Lagunilla, CR-H, 40101, CR